Payments and Invoicing on Youdji

How an order works on Youdji

Every collaboration follows a straightforward process:

1. Receive an offer: A creator sends you an offer describing the agreed collaboration.
2. Pay for the order: Complete payment using one of the methods available for that order.
3. Receive the content: The creator delivers the content through the platform.
4. Review the delivery: Approve the content or request revisions in accordance with the order.
5. Creator payout: The creator’s payout follows approval, under Youdji’s order approval rules.

Invoicing depends on how you pay: direct payments generate an order invoice, while orders paid with credits use credits that were invoiced when purchased.

Available payment methods

The methods offered at checkout depend on the order and its eligibility.

1. Credit or debit card

You can pay directly using a credit or debit card supported at checkout, such as Visa, Mastercard, or American Express.

Once payment succeeds, your order is confirmed and your invoice is automatically generated.

The invoice is emailed to you and remains available on Youdji.

2. One-time bank transfer

For eligible orders (the same orders that can be paid with Youdji credits), you can pay by bank transfer using the instructions provided at checkout.

A one-time transfer pays for the specific order. It is separate from purchasing Youdji credits.

1. Open the order’s payment page.
2. Choose bank transfer where available.
3. Follow the displayed instructions, including the currency, amount, and payment reference.
4. Wait for the transfer to be received and confirmed.

Transfers generally take 3 to 5 business days, depending on the bank. The collaboration can begin once payment has been confirmed.

Your final invoice is automatically generated after payment confirmation.

Do you need a document before transferring?

Where available, download a pro forma invoice from the order’s payment page before initiating your transfer.

For supplier registration information or other accounting requirements, contact support@youdji.com.

3. Youdji credits

Youdji credits let your organization purchase credits in advance and use them to pay for eligible collaborations.

Credits are stored in your organization’s wallets and can be used for eligible orders in EUR or USD with creators established in the European Union or the United States.

Purchasing credits

1. Open your organization’s Credits page.
2. Click Add credits.
3. Enter the amount you want to purchase.
4. Add any purchase order number or accounting reference in Fields to add to the invoice.
5. Continue to payment and follow the bank transfer instructions.

Credits can only be purchased by bank transfer.

You can purchase between €10 and €100,000 of EUR credits, or between $10 and $100,000 of USD credits, per purchase.

The purchase summary shows the currency, credits you will receive, applicable taxes, and total amount to transfer. Taxes and fees do not add to your spendable credits unless explicitly stated.

Once the transfer is received and confirmed:

• Your credits are added to your wallet.
• Your credit purchase invoice is automatically generated and emailed to you.

If you need an invoice before making the transfer, contact support@youdji.com.

Paying with credits

Your wallet must contain enough available credits to cover the entire amount to be deducted.

An order can only be paid with credits in the same currency: EUR credits for orders in EUR, USD credits for orders in USD.

Check the currency and amount shown on the order’s payment page before confirming payment.

If you do not have enough credits, purchase more or choose another available payment method. You cannot split an order payment between credits and another method.

Once payment succeeds, the credits are deducted from the wallet used for payment and the transaction appears in its history.

How are credits invoiced?

Credits are invoiced when purchased. Using them for an order does not generate a new purchase invoice or charge you again.

For example:

• You purchase €1,000 in credits: a credit purchase invoice is issued, including any applicable taxes.
• You use €600 in credits for an eligible order: the payment is recorded in your wallet, leaving €400.
• You use the remaining €400 for another eligible order: the second payment is recorded in your wallet.

The same invoicing principle applies to USD credit purchases.

The credit purchase invoice is your accounting document for the purchase. The wallet transaction history records how the credits are used.

Regular spending and finance departments

You can purchase credits in advance to cover an expected quarterly or annual collaboration budget.

Credit purchases are separate from Youdji subscriptions. There is currently no recurring credit subscription or automatic corporate-card top-up.

Your finance department can make the bank transfer without a Youdji login: simply forward the invoice and transfer instructions to them.

You can also set your organization’s billing email to their address so they receive invoices directly.

There is currently no billing-only access role. Inviting a colleague to your organization does not restrict their access to payments.

Refunds and validity

Purchased credits cannot be refunded for non-use or withdrawn to a bank account, subject to legally required refunds and mandatory rights.

If an order paid for with credits receives an approved refund, the refundable amount is returned as credits to the wallet used for payment.

Under Youdji’s Terms and Conditions, remaining credits expire after two consecutive years without a recorded transaction on the wallet concerned. Each completed purchase, payment, or return of credits restarts this period for all unexpired credits in that wallet. Simply logging in or viewing the wallet does not restart it.

For full details, see How Do Youdji Credits Work?

Invoices on Youdji

When is an invoice generated?

• Card payment or one-time bank transfer: The order invoice is generated once payment has been confirmed.
• Credit purchase: The purchase invoice is generated once the transfer has been received and confirmed.
• Order paid with credits: No new purchase invoice is generated when the credits are used.

Can I add a purchase order number to an order invoice?

Yes. On the order’s payment page, click Edit invoices in the Billing section to add a purchase order number or your internal reference.

For credit purchases, use Fields to add to the invoice when adding credits.

Who appears as the supplier?

For directly paid orders, the invoice may be issued by Youdji or in the creator’s name, depending on the order’s billing arrangement.

Credit purchase invoices are issued by Youdji.

Check the supplier details, currency, and applicable taxes shown on your invoice.

Where can I download my invoices?

Invoices are emailed to you and remain available on Youdji.

• Organization’s invoices area: Find your organization’s invoices in one place.
• Order page: Download the associated invoice for a directly paid order.
• Orders list: Access the invoices available for your orders.
• Credits page: Open the purchase invoice linked to a credit purchase transaction.

For orders paid with credits, use the credit purchase invoice for accounting and the wallet transaction history to track individual order payments.

Need help?

Email support@youdji.com for questions about payments, invoices, purchase order references, or supplier registration.

Include your organization’s name and, if possible, the relevant order, transaction, or invoice reference.

Updated on: 04/11/2026