> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# How the Youdji Balance Works

# What Is the Youdji Balance?

The **Youdji balance** is a convenient payment method that allows you to build up a reserve of funds through bank transfers. You can then use this balance to pay for your orders on Youdji.

> Note: The Youdji balance can only be used for payments in euros.


# How Does the Balance Work?

## 1. Adding Funds to Your Balance

You can add funds to your Youdji balance by making a bank transfer to the unique IBAN assigned to your account.

* Bank transfers generally take **1 to 5 business days** to be received.
* The money remains your property and will be automatically returned to you if unused within **90 days**.
* For accounting purposes, you can download a **pro forma invoice** documenting your transfers. Final invoices will only be issued once orders are placed.

### Frequently Asked Questions About Adding Funds

**Is there a minimum or maximum top-up amount?**
➡️ There is no minimum or maximum amount for top-ups.

**Can automatic top-ups be scheduled?**
➡️ You can automatically add funds to your balance by setting up recurring transfers on your side.

## 2. Using Your Balance

Once credited, your balance can be used to pay for your orders on Youdji.

* **Final invoices** are generated automatically as soon as the payment is made.
* The balance can be shared between multiple users and companies.

### Frequently Asked Questions About Using the Balance

**Is there a periodic statement of balance activity (similar to a bank statement)?**
➡️ Yes, balance activity can be viewed directly on Youdji.

**Can invoices include personalized required information (internal order number, cost center, etc.)?**
➡️ Yes, you can add custom information to both pro forma and final invoices.

## 3. Returning Unused Balance

* If, after **90 days**, part of your balance has not been used, the remaining amount is automatically returned to you.
* You may also request a refund of your balance **at any time** by contacting our support team.

### Frequently Asked Questions About Returning the Balance

**Are there any fees for returning the balance?**
➡️ No, returning the balance is completely free.

**Where are the funds held (bank, country)?**
➡️ The funds are securely held by our payment provider, Stripe.

# About Balance Invoicing

From an accounting perspective, the funds in your balance always remain your property.
As a result, final invoices are only issued when those funds are used to pay for an order.

To justify your top-up transfers, you have the option to download pro forma invoices for the amount of your choice.

**Example:**

* You top up your balance with €1,000 excl. VAT: you can download a pro forma invoice for €1,000 excl. VAT.
* You place a first order of €600 excl. VAT: a final invoice for €600 excl. VAT is issued.
* Your remaining balance is €400 excl. VAT.
* You place a second order of €400 excl. VAT: a final invoice for €400 excl. VAT is issued.
* Your balance is now €0 excl. VAT.

**In total**, you therefore have:

* one pro forma invoice of €1,000 excl. VAT,
* and two final invoices of €600 excl. VAT and €400 excl. VAT.

# Need Accounting Information?

Your accounting department may need Youdji’s legal information in order to register us as a supplier.
➡️ Contact our support team at [**support@youdji.com**](mailto:support@youdji.com) to obtain this information.