Is your Youdji account suspended, blocked, or restricted, and you're not sure why? Find all the answers here.

At Youdji, we take the safety of our community and compliance with our Terms of Use very seriously. We use both automated systems and manual reviews, which may result in your account being suspended.

Rules to Follow to Avoid Account Suspension

The following actions may result in a temporary or permanent suspension of your account.

🚫 Sharing Your Contact Information

You are not allowed to share your contact details for the purpose of completing a collaboration outside of Youdji.

This includes:

• Your email address
• Your phone number
• A link to your website or portfolio (for creators)
• A link to your social media profiles
• A link to a scheduling tool (e.g. Calendly, Cal.com)
• Any message intended to bypass our service fees

✅ What to Do Instead

• Want to show more of your work? Add new videos to your Youdji portfolio, or send samples (images or videos) directly in the chat.
• Want to talk live? Click Start a video call in the conversation.
• Already working with a client outside Youdji? Invite them with the Invite a client button. If they sign up through your invitation, your first order together is commission-free, and the following orders have a reduced 10% commission.

🚫 Sending Your Own Payment Methods

You are not allowed to send:

• Your invoices
• Your quotes or estimates
• An external payment link

All transactions must be completed through Youdji.

🚫 Offering Off-Platform Collaborations

The following are also prohibited:

• Private loyalty or membership programs (Creators Club, Creators House, long-term collaborations, etc.)
• Alternative compensation arrangements (product gifting, performance-based commissions, pay-per-view or affiliate deals, etc.)
• Moving the conversation to another app (WhatsApp, Telegram, email, etc.)

🚫 Failing to Honor Your Commitments

When you accept a campaign or order, you commit to completing it in a professional and reliable manner.

The following behaviors may result in your account being suspended:

• Failing to complete a campaign you accepted without a valid reason.
• Declining a campaign after you applied and were selected. Applying means you accept the campaign's conditions, so read them carefully before applying.
• Not complying with the agreed campaign terms (budget, deliverables, deadlines, etc.).
• Failing to respond to messages within a reasonable timeframe.
• Repeatedly cancelling, failing to show up, or backing out at the last minute.

We understand that unexpected situations can happen. If you encounter any issues, we encourage you to notify the other party as soon as possible and contact our support team if needed.

A lack of communication is often more problematic than the issue itself.

🚫 Spam and Abusive Solicitation

• Sending unsolicited messages in bulk
• Promoting a product or service through the chat
• Recruiting creators for scams or illegal activities

🚫 Fake Orders and Reviews

• Creating orders that don't match a real collaboration, for example small orders used to collect reviews
• Disguising product gifting as an order
• Offering or asking for a review in exchange for something, for example buying a product and leaving a 5-star review

Reviews linked to these orders are removed, and the accounts involved may be suspended.

🚫 Fake Profiles or Misleading Information

• Using a fake name
• Using a disposable email address
• Providing a website that does not reflect your real identity

🚫 Inappropriate Behavior

Any communication that is:

• Disrespectful
• Abusive or insulting
• Unprofessional

may result in disciplinary action.

Following these rules ensures fair use of the platform and helps protect the entire community, including you.

What Should You Do If Your Account Has Been Suspended?

If your account has been suspended, whether temporarily or permanently, you can contact our support team to appeal the decision.

We do give second chances whenever possible.

📩 Contact: support@youdji.com

A Few Tips

• Be honest in your message. You've just broken our rules, so this is not the time to lie.
• Keep your message simple and professional.
• Try not to send us a message written by ChatGPT 😉

Report a Brand or Creator

If someone asks for your contact details, offers to pay you outside Youdji, or wants to move the conversation to another app, don't go along with it. Contact our support team from the chat on Youdji or at support@youdji.com, and tell us the name of the brand or creator.

We review the conversation and take the necessary action. Reporting has no impact on your account.

The Brand You Work With Was Suspended?

If the brand you're working with has been suspended, it means they violated our Terms of Use. They can no longer send or receive new messages on Youdji.

If you have an ongoing order with this brand, contact our support team.

Updated on: 11/11/2026