How Do Youdji Credits Work?

What are Youdji credits?

Youdji credits let your organization pay for eligible collaborations using credits purchased in advance.

Buying credits is a purchase, not a deposit: each purchase is invoiced, and purchased credits are not refundable if unused.

Your credits are stored in your organization’s wallets. From the Credits page, you can view your available credits, purchase more, and follow your transaction history.

Credits can be used for eligible orders in EUR or USD with creators established in the European Union or the United States. For other orders, use one of the payment methods offered at checkout.

An order can only be paid with credits in the same currency: EUR credits for orders in EUR, USD credits for orders in USD.

How to purchase credits

Credits can only be purchased by bank transfer.

1. Open your organization’s Credits page.
2. Click Buy credits.
3. Enter the amount you want to purchase.
4. If needed, add your purchase order number or accounting references in Fields to add to the invoice.
5. Continue to payment and follow the bank transfer instructions displayed.

You can purchase between €10 and €100,000 of EUR credits, or between $10 and $100,000 of USD credits, per purchase.

Before transferring, check the purchase summary, including the currency, credits you will receive, applicable taxes, and total amount to pay. Taxes and fees do not add to your spendable credits unless explicitly stated.

Your credits become available once the transfer has been received and the payment confirmed. Sending the transfer or providing proof of payment does not make the credits immediately available.

When will I receive my invoice?

Your credit purchase invoice is automatically generated once your bank transfer is received and confirmed. It is emailed to you and remains available on Youdji.

The invoice is issued when you purchase credits—not each time you use them. Paying for an order with credits does not generate another purchase invoice or charge you again.

If you need an invoice before making the transfer, contact support@youdji.com.

Can I add a purchase order number?

Yes. When purchasing credits, enter your purchase order number, cost center, or other accounting references in Fields to add to the invoice.

Make sure your organization’s billing information is correct before completing the purchase.

Can our finance department pay without accessing Youdji?

Yes. You can forward the invoice and bank transfer instructions to your finance department. They do not need a Youdji login to make the transfer.

You can also set your organization’s billing email to your finance department’s address so they receive invoices directly.

There is currently no billing-only access role. Inviting a colleague to your organization does not restrict their access to payments.

How to pay for an order with credits

Once your credits are available:

1. Open the eligible order’s payment page.
2. Check the currency, amount to be deducted, and available credits.
3. Confirm the order payment using your credits.

The corresponding amount is deducted from the wallet used for payment and recorded in your transaction history.

Your available credits must cover the entire amount to be deducted. You cannot pay part of an order with credits and the remainder with another payment method. If you do not have enough credits, purchase additional credits or use another available payment method.

Purchasing credits does not reserve a creator or confirm an order. Each collaboration must still be agreed and paid for separately.

Can we purchase credits for regular spending?

Yes. You can purchase credits in advance to cover your expected spending—for example, a quarterly or annual collaboration budget—and use them across eligible orders.

Credit purchases are separate from Youdji subscriptions. There is currently no recurring credit subscription or automatic credit purchase by corporate card.

What happens if an order is canceled?

If an order paid for with credits receives an approved refund, the refundable amount is returned as credits to the wallet used for payment.

• A full refund restores all credits deducted for that order.
• A partial refund restores only the approved amount.

An order refund does not convert credits into a bank transfer.

Can I get a refund for unused credits?

Purchased credits are not refundable for non-use or changes to your plans, and cannot be withdrawn to your bank account.

They remain available for future eligible orders, subject to the inactivity rule below.

This does not affect refunds legally due, corrections of payment errors, or mandatory rights described in Youdji’s Terms and Conditions.

Do credits expire?

Under Youdji’s Terms and Conditions, your remaining credits expire after two consecutive years without a recorded transaction on the wallet concerned.

A completed credit purchase, order payment, or return of credits following an approved refund restarts this two-year period for all unexpired credits in that wallet.

Simply logging in, viewing your wallet, or exchanging messages does not restart the period. Credits do not expire individually based on their purchase date.

Expired credits cannot be used, and a later purchase or transaction does not reactivate them.

Can credits be transferred to another organization?

Credits belong to the organization holding the wallet. They cannot be transferred to another organization, resold, or exchanged for cash.

Where can I see my transactions and invoices?

Open your organization’s Credits page to view your wallets and their transaction histories, including:

• Credit purchases.
• Payments made with credits.
• Credits returned following approved order refunds.

The transaction history shows the date, type, and amount of each transaction, with links to the related order or purchase invoice where available.

Credit purchase invoices are also available from your organization’s invoices area.

Need help?

For an accounting question, an invoice before payment, or a payment issue, email support@youdji.com.

Include your organization’s name and, if possible, the reference of the relevant order, transaction, or invoice.

Updated on: 09/11/2026