Is your Youdji account suspended, blocked, or restricted, and you're not sure why? Find all the answers here.

At Youdji, we take the safety of our community and compliance with our Terms of Use very seriously. We use both automated systems and manual reviews, which may result in your account being suspended.

Rules to Follow to Avoid Account Suspension

The following actions may result in a temporary or permanent suspension of your account.

🚫 Sharing Your Contact Information

You are not allowed to share your contact details for the purpose of completing a collaboration outside of Youdji.

This includes:

• Your email address
• Your phone number
• A link to your website or portfolio (for creators)
• A link to your social media profiles
• A link to a scheduling tool (e.g. Calendly, Cal.com)
• Any message intended to bypass our service fees

🚫 Sending Your Own Payment Methods

You are not allowed to send:

• Your invoices
• Your quotes or estimates
• An external payment link

All transactions must be completed through Youdji.

🚫 Offering Off-Platform Collaborations

The following are also prohibited:

• Private loyalty or membership programs (Creators Club, Creators House, long-term collaborations, etc.)
• Alternative compensation arrangements (product gifting, performance-based commissions, etc.)

🚫 Failing to Honor Your Commitments

When you accept a campaign or order, you commit to completing it in a professional and reliable manner.

The following behaviors may result in your account being suspended:

• Failing to complete a campaign you accepted without a valid reason.
• Not complying with the agreed campaign terms (budget, deliverables, deadlines, etc.).
• Failing to respond to messages within a reasonable timeframe.
• Repeatedly cancelling, failing to show up, or backing out at the last minute.

We understand that unexpected situations can happen. If you encounter any issues, we encourage you to notify the other party as soon as possible and contact our support team if needed.

A lack of communication is often more problematic than the issue itself.

🚫 Spam and Abusive Solicitation

• Sending unsolicited messages in bulk
• Promoting a product or service through the chat
• Recruiting creators for scams or illegal activities

🚫 Fake Profiles or Misleading Information

• Using a fake name
• Using a disposable email address
• Providing a website that does not reflect your real identity

🚫 Inappropriate Behavior

Any communication that is:

• Disrespectful
• Abusive or insulting
• Unprofessional

may result in disciplinary action.

Following these rules ensures fair use of the platform and helps protect the entire community, including you.

What Should You Do If Your Account Has Been Suspended?

If your account has been suspended, whether temporarily or permanently, you can contact our support team to appeal the decision.

We do give second chances whenever possible.

📩 Contact: support@youdji.com

A Few Tips

• Be honest in your message. You've just broken our rules, so this is not the time to lie.
• Keep your message simple and professional.
• Try not to send us a message written by ChatGPT 😉

Updated on: 08/07/2026