How Does an Order Work, from Offer to Approval?

The whole collaboration happens on Youdji, from the first message to the creator's payment. Here is each step, from the brand's side.

1. Your proposal

In the chat, present your project and specify what you expect: number of videos, price, format, usage (organic, advertising or both), rights duration, number of revisions, delivery deadline, script, editing, product shipping.

2. The creator's offer

The creator sends you an offer summarizing what was agreed. You accept it as is or ask them to adjust it in the chat.

Until you've paid it, the offer doesn't commit you and the creator can still change it. The creator should not start working before you pay.

3. Payment

Pay by credit card, by one-time bank transfer for eligible orders, or with your Youdji credits. The amount is secured by Youdji: the creator can't access it until you've approved the content. If you pay by card or bank transfer, your invoice is generated once payment is confirmed. If you pay with credits, no new invoice is issued: your credits were invoiced when you bought them.

A paid order can no longer be changed by you or by the creator. If you need to change something (number of videos, price, contract), write to us: once the creator confirms, we can issue a partial refund, create an additional order or replace the contract.

4. The contract

If you use the Youdji contract, it's created from the offer and signed online. See the article How Does the Youdji Contract Work?

5. Your instructions

Enter your guidelines in the Instructions section of the order: brief or script, links, documents, example videos. See the article How to Brief a Creator Effectively?

6. Shipping the product

If the creator needs to show your product, the order includes a section for their shipping address and the tracking number. Shipping is handled directly between you and the creator: Youdji doesn't store products and doesn't cover shipping costs, in either direction. A 100% discount code on your website can replace shipping.

When a product is shipped, the delivery deadline starts when the creator confirms receipt of the package.

7. Delivery

The creator uploads the content to the order's delivery space, without a watermark. You can download it and share it with your team.

8. Approval

Review the content, then approve it or request changes in the chat, within the number of revisions agreed. The creator uploads the new versions to the order.

If you take no action, the order is automatically approved 14 days after delivery.

9. Creator payment and reviews

Once the content is approved, the creator is paid. You can then leave them a review, and they can leave one about your collaboration.

What if something goes wrong?

• The creator stops responding after payment: we follow up with them and review the situation. If they still don't respond in the following days, we can cancel the order, and you're fully refunded via the payment method used.
• The delivery deadline isn't met: the deadline agreed in the order and the contract binds the creator. If it isn't met, you can ask for the order to be canceled.
• The content doesn't match the order: see the article How to Cancel an Ongoing Order with a Creator?

Updated on: 09/11/2026