Question 1

How to Get Collaborations?

Accepted Answer

How can I get more collaborations on Youdji? How can I rank higher in the search engine?

Haven’t had a collaboration on Youdji yet and want to maximize your chances? Follow this guide to learn everything!

How can brands contact you?

Q: [Agency] How to Get Your Clients to Pay for Orders on Youdji

<blockquote> <p>You are an <strong>agency</strong> and want your clients to pay directly for their orders on Youdji? Here’s the step-by-step process.</p> </blockquote> <h2 id="step1createasuborganizationinyourclientsname">Step 1: Create a Sub-Organization in Your Client’s Name</h2> <ol> <li>Go to this page: <a href="https://youdji.com/organizations/create">Create an Organization</a>.</li> <li>Check <strong>“Create as a sub-organization.”</strong></li> <li>Uncheck <strong>“Inherit billing”</strong> so that billing is separate from your agency.</li> </ol> <h2 id="step2requestanofferfromthecreator">Step 2: Request an Offer from the Creator</h2> <p>Contact the creator you want to collaborate with and ask them to send you an offer via Youdji.</p> <h2 id="step3enteryourclientsbillinginformation">Step 3: Enter Your Client’s Billing Information</h2> <p>When proceeding to payment, fill in the fields with <strong>your client’s billing information</strong> (not your agency’s).</p> <h2 id="step4sendthepaymentlinktoyourclient">Step 4: Send the Payment Link to Your Client</h2> <ol> <li>Once the information is confirmed, you’ll be redirected to the <strong>Stripe payment page</strong>.</li> <li>Copy the link from this page and send it to your client.</li> <li>The link is <strong>valid for 24 hours</strong>, so your client must complete the payment within this time frame.</li> </ol> <p>✅ This way, your client pays for the order directly, while you can still manage the collaboration through your agency account.</p>

On Youdji, brands can discover your profile in three different ways:

By browsing the search engine, which lists all our creators.
By exploring the Discovery section, which highlights UGC videos from our creators’ portfolios.
By directly accessing your profile link. Don’t hesitate to share it on your social media or with your clients.

How to increase your chances of being contacted?

1. Improve your Youdji profile

The quality of your profile is the most important factor on Youdji. The more complete and detailed it is, the more likely brands will be to find and contact you.

Make sure you have:

A high-quality profile picture;
Recent and varied UGC so brands can better envision working with you;
Complete information for each of your videos — this makes it easier for brands to find you;
A relevant description: mention your passions and personality with specific details. For example: “Passionate guitarist, mother of two, motorcycle enthusiast…” This will help others discover you through the search engine;
Follow the onboarding process and try to complete your profile 100%!

The more complete your profile, the more Youdji will highlight it!

Don’t hesit

Question 2

Why Was My Account Suspended?

Accepted Answer

Is your Youdji account suspended, blocked, or restricted and you don’t understand why? All the answers are here.

At Youdji, we take the security of our community and compliance with our Terms of Service very seriously. We use both automated tools and manual reviews, which may lead to your account being suspended.

Rules to Follow to Avoid Account Suspension

The following actions may result in the permanent or temporary suspension of your account.

Sending your personal contact information to a brand or a creator with the intention of bypassing our service fees. This includes:

Your email address
Your phone number
The link to your website or portfolio (for creators only)
Links to your social media accounts
Any message intended to bypass our service fees

Sending your own invoices, quotes, or payment links through the chat.

Spamming our users via the Youdji chat.

Using a fake name, disposable email address, or a website that does not reflect your identity.

Promoting a product or service in the Youdji chat.

Disrespectful, insulting, or unprofessional speech.

Following these rules is essential, as they ensure both fair use of our service and your own protection.

What to Do if Your Account Has Been Suspended

If your account has been temporarily or permanently suspended, you can contact our support team to provide more information or to appeal the decision.

We do give second chances. Support is available at the following address: [support@youdji.com](mai

Question 3

Payments and Invoicing on Youdji

Accepted Answer

Discover the different payment options available on Youdji, tailored to the needs of businesses, agencies, and brands.

How an Order Works on Youdji

Regardless of the payment method chosen, the payment process on Youdji follows a simple and secure flow:

Receive a personalized offer: A creator sends you an offer tailored to your needs.
Secure prepayment: You pay the offer upfront, but the funds are not immediately transferred to the creator. They are placed in a virtual escrow managed by Youdji. This step secures the collaboration by ensuring you have the necessary funds. If the creator fails to deliver the content, you can be reimbursed.
Immediate invoicing: Once the payment is made, your invoice is generated. It will be sent by email and will also be available from your order.
Content delivery: The creator delivers the content directly on the platform.
Approval or request for revisions: You can approve the delivered content or request adjustments if necessary.
Payment to the creator: Once the content is approved, the funds are released and paid to the creator.

Available Payment Methods

On Youdji, we offer several payment methods designed to meet the needs of businesses, agencies, and brands. Our solutions provide flexibility, security, and adapt to the specifics of each collaboration.

| Payment Method | Geographic Compatibility | Processing Time | Pro Forma Invoice | | ---- | | Credit Card | Worldwide | Instant |

Question 4

Why is my profile not visible?

Accepted Answer

If you’re not visible or brands can’t reach out to you, follow this guide.

If your profile does not appear in our search engine, make sure to check the following information:

1. Your status is set to “Available”

On Youdji, you can enable or disable the availability of your profile. Make sure you’ve selected “Available” on your profile page.

2. You have a profile picture

Your profile picture is the first point of contact with brands on Youdji. It should look professional and reflect your unique style. To add your profile picture, go to your profile page and click on the image with your initials. Choose a photo that best represents you.

3. Your Stripe account is completed

In order to receive payments for your collaborations, you must link a valid Stripe account to your Youdji profile. Go to the “My Profile” section or your account page and follow the instructions to connect your Stripe account. This step is essential for you to receive payments.

4. Your profile is at least 80% complete

A complete profile is key to attracting quality brands. We ask all our creators to complete their profile to at least 85%. This includes details such as your portfolio and your rates. The more detailed your profile is, the higher your chances of being noticed by brands.

Question 5

How to Cancel an Ongoing Order with a Creator?

Accepted Answer

The creator is no longer responding? Have you changed your mind and want to cancel an order?

If you placed an order on Youdji and wish to cancel it, here are the steps to follow:

Step 1: Ask the creator to cancel the order

On Youdji, creators can cancel their own orders. The first step is to explain your situation to them and ask them to cancel the order.

If the creator hasn’t started working on the project, there’s no reason they should refuse.

Once the order is canceled, you will be fully refunded via your original payment method. Please note that it may take several days for the refund to appear in your bank account.

Step 2: The creator is not responding or refuses to cancel the order

Case 1: The creator is not responding

If the creator does not respond, please contact our support team, and we will review the situation.

Case 2: The creator refuses to cancel the order

If the creator refuses to cancel the order, it is likely for legitimate reasons. We understand that collaborations can sometimes fall short of expectations. However, we also believe that completed work deserves to be paid for.

To ensure a professional collaboration and avoid misunderstandings, please keep the following points in mind:

Clear and complete instructions: Creators rely on your directions to produce unique content. They cannot be held responsible if crucial information was omitted, if you change your mind mid-project,

Question 6

[Agency] How to Get Your Clients to Pay for Orders on Youdji

Accepted Answer

You are an agency and want your clients to pay directly for their orders on Youdji? Here’s the step-by-step process.

Step 1: Create a Sub-Organization in Your Client’s Name

Go to this page: Create an Organization.
Check “Create as a sub-organization.”
Uncheck “Inherit billing” so that billing is separate from your agency.

Step 2: Request an Offer from the Creator

Contact the creator you want to collaborate with and ask them to send you an offer via Youdji.

Step 3: Enter Your Client’s Billing Information

When proceeding to payment, fill in the fields with your client’s billing information (not your agency’s).

Step 4: Send the Payment Link to Your Client

Once the information is confirmed, you’ll be redirected to the Stripe payment page.
Copy the link from this page and send it to your client.
The link is valid for 24 hours, so your client must complete the payment within this time frame.

✅ This way, your client pays for the order directly, while you can still manage the collaboration through your agency account.

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