Question 1

How to Get Collaborations?

Accepted Answer

How to get more collaborations on Youdji? How to improve your visibility in the search engine?

Haven’t landed a collaboration on Youdji yet and want to maximize your chances? Follow this guide to understand everything!

How can brands contact you?

On Youdji, brands can discover your profile in three different ways:

By browsing the search engine, which lists all our creators.
By exploring the Discovery section, which highlights UGC videos from creators' portfolios.
By accessing your profile link directly. Don’t hesitate to add it to your social media or share it with your clients.

How to increase your chances of being contacted?

1. Improve your Youdji profile

The quality of your profile is the most important factor on Youdji.
The more complete and precise it is, the more likely brands are to find and contact you.

Make sure you have:

A high-quality profile picture;
Recent and varied UGCs so brands can visualize your potential;
Detailed information for each of your videos—this helps brands find you more easily;
A relevant description: mention your passions and personality with specific details. For example: "Passionate guitarist, mother of two, motorcycle enthusiast…" This will make you easier to discover through the search engine.
Follow the onboarding steps and aim to complete your profile 100%!

The more complete your profile is, the more visibility Youdji will give you!

Question 2

Payments and Invoicing on Youdji

Accepted Answer

Discover the various payment options available on Youdji, tailored to the needs of businesses, agencies, and brands.

Payment Process and Content Approval

Regardless of the chosen payment method, the payment process on Youdji follows a simple and secure flow:

Receiving a Personalized Offer: A creator sends you an offer that is customized to meet your needs.
Secured Advance Payment: You pay for the offer upfront, but the funds are not immediately transferred to the creator. They are placed in a virtual escrow managed by Youdji. This step secures the collaboration by ensuring you have the necessary funds. In case the creator doesn't deliver the content, we can refund you.
Immediate Invoicing: Once the payment is made, your invoice is generated and made available.
Content Delivery: The creator delivers the content directly through the platform.
Approval or Request for Modifications: You have the option to approve the delivered content or request adjustments if needed.
Payment to the Creator: Once the content is approved, the funds are released and paid to the creator.

Available Payment Methods

Youdji offers three payment options tailored to the needs of businesses, agencies, and brands, providing flexibility and security.

1. Credit Card (Creators Worldwide)

Credit card payment is a fast and universal solution:

Simplicity and Speed: Pay for your orders in just a few clicks without needing to go through

Question 3

Why Was My Account Suspended?

Accepted Answer

Is your Youdji account suspended, blocked, or restricted and you don't understand why? Find all the answers here.

At Youdji, we take the security of our community and adherence to our terms of use very seriously. We use automated tools as well as manual reviews that can lead to the suspension of your account.

Rules to follow to avoid account suspension

The following actions can result in the permanent or temporary suspension of your account:

Sending your personal contact information to a brand or creator to bypass our service fees. This includes:

Your email
Your phone number
The link to your website or portfolio (for creators only)
The link to your social media profiles

Sending your own invoices, quotes, or payment links via chat.

Spamming our users via Youdji chat.

Using a fake name, disposable email address, or a website that does not reflect your identity.

Promoting a product or service in the Youdji chat.

Engaging in disrespectful, insulting, or unprofessional speech.

Adhering to these rules is essential as they ensure both fair use of our service and your own protection.

What to do if your account has been suspended?

If your account has been temporarily or permanently suspended, you can contact our support team to provide more information or contest the decision.

Support can be reached at the following address: support@youdji.com.

We give second chances.

PS: Try not to send us a message written by ChatGPT ;).

Question 4

Why is my profile not visible?

Accepted Answer

If You Are Not Visible or Brands Can't Contact You, Follow This Guide

If your profile isn’t showing up in our search engine, make sure to check the following information:

1. Your Status is Set to "Available"

On Youdji, you can toggle the availability of your profile. Make sure you’ve selected "Available" on your profile page.

2. You Have a Profile Picture

Your profile picture is the first point of contact with brands on Youdji. It should be professional and reflect your unique style. To add your profile picture, log in to your Youdji account, go to the “My Profile” section, and click on the image with your initials. Choose a picture that best represents you.

3. Your Stripe Account is Set Up

To receive payments for your collaborations, you need to link a valid Stripe account to your Youdji profile. Go to the “My Profile” section or your account page and follow the instructions to connect your Stripe account. This step is crucial to ensure you can receive payments.

4. Your Profile is at Least 80% Complete

A complete profile is essential to attract high-quality brands. We require all creators to fill out at least 85% of their profile. This includes information such as your portfolio and rates. The more detailed your profile, the better your chances of being noticed by brands.

Question 5

How to Cancel an Ongoing Order with a Creator?

Accepted Answer

The creator is no longer responding? Have you changed your mind and want to cancel an order?

If you placed an order on Youdji and wish to cancel it, here are the steps to follow:

Step 1: Ask the creator to cancel the order

On Youdji, creators can cancel their own orders. The first step is to explain your situation to them and ask them to cancel the order.

If the creator hasn’t started working on the project, there’s no reason they should refuse.

Once the order is canceled, you will be fully refunded via your original payment method. Please note that it may take several days for the refund to appear in your bank account.

Step 2: The creator is not responding or refuses to cancel the order

Case 1: The creator is not responding

If the creator does not respond, please contact our support team, and we will review the situation.

Case 2: The creator refuses to cancel the order

If the creator refuses to cancel the order, it is likely for legitimate reasons. We understand that collaborations can sometimes fall short of expectations. However, we also believe that completed work deserves to be paid for.

To ensure a professional collaboration and avoid misunderstandings, please keep the following points in mind:

Clear and complete instructions: Creators rely on your directions to produce unique content. They cannot be held responsible if crucial information was omitted, if you change your mind mid-project,

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